Privacy Policy


This Privacy Policy covers how EDUJOC S.R.L. processes the personally identifiable data that EDUJOC S.R.L. collects and receives them when you are on the site and when you use the services of EDUJOC S.R.L.


Collection and use of personal data

In general, EDUJOC S.R.L. collects personally identifiable data when you place an order, when you use certain EDUJOC S.R.L. products or services, when you register for promotions or contests, and when you visit the EDUJOC S.R.L. pages.

When you place an order on, we will ask you for information about your name, e-mail address, delivery address, telephone number. At the time of your registration on EDUJOC S.R.L. and registration for our services, you are no longer considered a stranger to us.

EDUJOC S.R.L. automatically receives and records information on our registration servers from your browser, including your IP address, cookie information, and requested page.

EDUJOC S.R.L. uses the data for the following general purposes: to personalize the advertising and content you see, based on the details provided by you at registration and for your activity at EDUJOC S.R.L. to meet your requirements for products and services, to improve our services, to contact you, to conduct research and to provide anonymous reporting for internal or external customers.


Providing and disclosing data information

EDUJOC S.R.L. will not sell or rent personally identifiable information to anyone.

EDUJOC S.R.L. may send personally identifiable information about you to other companies or individuals when:

We have your consent to provide this data;

We need to share your data to provide you with the product or service you have requested; We need to send the data to companies working on behalf of EDUJOC S.R.L. in order to provide a good or service to you; (these companies have no right to use the personally identifiable data we provide to the latter other than what is necessary to assist us); or

If we respond to subpoenas, court orders, legal actions, or any legitimate request from the authorities that we must comply.


The EDUJOC storage policy is a tool that guarantees that the relevant GDPR requirements, laws, and regulations in the field of personal data protection are complied with. This Policy mainly refers to the principle of limiting the retention of processed personal data over time and which involves its storage only for a period necessary for the purposes for which such data are processed. The personal data storage policy is primarily intended as a resource favorable to the company's activity, which will allocate relevant retention periods in all areas of activity and company departments, allowing the development of personal data disposal activities in a consistent and controlled manner.


This Policy is applicable to individuals as clients of EDUJOC, legal entities as clients, but also to the representatives of our contractual partners, both as Personal Data Operators in relation to EDUJOC, and as Persons empowered by Operator, according to the General Regulation on Data Protection.

We store and process personal data only in cases where you have voluntarily provided us with this data, such as by filling out a contact form, by subscribing to the company's newsletter or by creating an account and placing an order.

If you have any requests or questions regarding the periods of storage of your personal data within EDUJOC, please contact the company using the e-mail address


Posting in publicly accessible areas

A publicly accessible area is any EDUJOC S.R.L. area that is accessible to the general public and can be indexed by search engines.

EDUJOC S.R.L. offers you the opportunity to post and exchange content and information on publicly accessible areas, such as opinions about articles on

If you are concerned about any of the personally identifiable information you have posted in any publicly accessible area and cannot delete or edit it, please email your question to


Privacy and security

We will limit access to personal data about you to employees whom we reasonably believe they need to know about this data in order to provide goods and services to you or to perform their duties.

Changes to this Privacy Policy

EDUJOC S.R.L. may change this policy from time to time. If we make any major changes to the way we use your personal information, we will notify you by posting a prominent notice on our pages.


Information note on the protection of personal data.

* In accordance with LAW no. 133/2011 on the protection of personal data and the free movement of such data, amended and supplemented by LAW no. 271/2018 on the processing of personal data and the protection of privacy in the electronic communications sector, EDUJOC S.R.L. as the owner and operator of the online store has the obligation to manage in safe conditions and only for the specified purposes, the personal data you provide us about you, a member of your family or another person.

* The purpose of data collection is user access to all functions of the site and the optimal development of e-commerce activity (account creation, order placement, order processing, invoicing, delivery, etc.). The recorded information is intended for use by the operator.

* The user is obliged to provide the data requested in the registration form and the order form and assumes responsibility for the correctness of this data. Refusal to provide data limits your access to some of the site's functions and e-commerce services offered by EDUJOC S.R.L. through the store

* If you want to receive information about products, services, events, etc. by e-mail. offered by S.C. EDUJOC S.R.L., validate the option “Notify me about the special events of the store” from the registration form.

* According to Law no. 133/2011, you benefit from the right of access, intervention on data, the right not to be subjected to an individual decision, and the right to go to court. At the same time, you have the right to object to the processing of personal data concerning you and to request the deletion of data. To exercise these rights, please send an email to

* If any of the information about you is incorrect, please let us know as soon as possible.


Privacy statement at the conclusion of online contracts

In accordance with REGULATION no. 679 of April 27, 2016 (RGPD) EDUJOC SRL, (the company) will keep your personal data in a common file and will record them in the system or only to the extent necessary to process and account for the financial relations and contractual, direct or indirect, that you have or will have with the company.

The company has access to your personal data in order to conclude contracts online, at your request.

You have the following rights in connection with your personal data: the right to information and access to such data, the right to rectify them, the right to delete them, the right to restrict their processing, the right to object.

If you wish to verify or modify any of your personal data, please contact in writing the company EDUJOC SRL.

In order to allow the verification of previous payments at any time, none of the data recorded in the system is deleted. The forms and documents you send us are archived.


Placing an order to EDUJOC S.R.L. represents your agreement to the terms and conditions of this site.

The information provided to EDUJOC S.R.L. is used only for the purpose for which they were introduced (placing orders), according to the laws in force.

EDUJOC S.R.L. does not provide your email address to third parties, does not encourage spam, and does not disclose data provided by its customers without their explicit consent. Any user can delete the provided email address from the database.


EDUJOC S.R.L. reserves the right to select its customers and to refuse collaboration with customers who exhibit inappropriate behavior and language (aggressive, licentious, etc.) or have refused deliveries in the order history.


Prices are updated daily. The prices in the orders are valid 5 days from the moment of their confirmation. For products with “Not in stock” availability, we cannot guarantee the price.

Availability is displayed in real-time. Availability may change at any time during order processing.



The products sold through the store are new, in the original packaging of the manufacturer.

Products can be returned within 30 days without any explanation from you. After returning the products, you get your money back or choose another product of the same amount or a higher amount with the payment of the difference.

After the 30 days warranty, if the product has defects you can contact us at the phone number +373 78800700 or at the email address

Attention! The costs for returning the products are covered by the buyer!


It is very easy to find the right toys for your child on the website We have thought about the comfort you need when shopping online. That's why we offer you more facilities to search for toys on the site.


Search for toys using search filters:

• If you know exactly what toy you are looking for or if you only know roughly what the toy is called, you can enter the name in the search field. You will notice that after the third letter of the name, the site automatically generates results.

• Also, if you know the exact code of the toy, you can enter it in this field and after pressing the Search button, you will have only one result: the toy corresponding to that code.


Adding toys to the shopping cart

• When you reach the page of the product you have decided to buy, you have two ways to buy it: either by clicking on the Add to cart button or by calling the phone number +37378800700.

• If you opt for the first option, you will be directed to your shopping cart. If you want to add other products to your cart, click the Continue Shopping button.

• If you opt for the second option, a sales consultant will take your call, helping you complete the order.


Order completion

• Once you've added all the products you want to buy to your cart, click the Finish Order button. On this page, you can choose the payment method for the toys, the delivery dates, and the possibility to subscribe to the Edujoc newsletter.


In order to make it as easy as possible for you to buy from, we offer you three payment methods:

 Payment in Cash - at the store or on delivery of the package.

This payment method is chosen if you want to pay for the products in cash when they are delivered to you by the representative of the company EDUJOC SRL or by the representative of the express courier company. Upon delivery of the package, you will pay the value of the order and shipping fees, the same amount communicated by phone, and/or by e-mail confirming the order

 Payment by credit/debit card - at the store or at the delivery of the package

After you've added all the products you want to purchase to the cart, on the Checkout page in the I want to pay field checkbox: With card option

 Bank transfer / Internet Banking

You can pay from any bank where you have a current account or card. The value of the ordered products + transport will be transferred to the EDUJOC account (according to the proforma invoice sent by email). The products will be shipped after the money enters the account.



• Delivery cost - 30 lei.

• Free delivery for orders worth over 400 lei.

• Delivery is made within 24-48 hours after placing the order, but this period can be extended if the product is not in stock.

• Payment on delivery can be made in cash or by card if you want to pay by card, notify the EduJoc consultant.

• There is no minimum order.

• Delivery time 9.00 - 19.00.

• Orders placed on Sunday will be processed and delivered on Monday & Tuesday.



• Delivery cost for any value of the order - 60 lei.

• Delivery is made in 1-2 days after placing the order, but this period can be extended if the product is not in stock.

• Payment on delivery can be made in cash or by card online, if you want to pay by card let EduJoc consultant know.

• There is no minimum order.

• Delivery time 9.00 - 19.00.

• Orders placed on Sunday will be processed and delivered on Tuesday.



• The cost of delivery anywhere for any value of the order - 70 lei.

• Delivery is made in 2-3 working days (discussed with the operator), but this period can be extended if the product is not in stock.

• Payment on delivery can be made in cash or by card online, if you want to pay by card let your EduJoc consultant know.

• There is no minimum order.

• Delivery time 9.00 - 19.00.

• Orders placed on Sunday will be processed and delivered on Tuesday.


o   Delivery is made according to the operator's schedule and route (specified by the operator).

o   Delivery time depends on the courier route and traffic. The courier will call you 30 minutes before arrival.

o   In case the delivery cannot be made on time due to force majeure, the courier is obliged to warn the customer and to postpone the delivery time later or the next day.

o   If the customer cannot receive the goods on the day of delivery, the customer is obliged to notify the courier or the operator.


International delivery

Delivery to any other country depends on the weight and volume of the box. Delivery time through Moldova post Office varies between 7-14 days. The exact time and cost are calculated when placing an order. 

International delivery terms:

▪ made with 100% prepayment;

▪ payment for delivery at the expense of the buyer

Receiving an order at our retail store (pick up point)

When choosing self-pickup as a delivery method, you can independently look into our EDUJOC brand store at M. Eminescu street, 63 (entrance from Alexandru cel Bun street), and pick up your order.

Delivery terms to the store:

▪ You can pick up your order during store opening hours: Monday-Friday, from 10.00 to 18.00, Saturday - Sunday from 10.00 to 16.00, without a break.

▪ Retail store orders placed after 2:00 pm will be delivered to the dispensing stores and are available for pickup the next day.

▪ As soon as the order arrives at the dispensing store, our operator will contact you.

▪ The order is kept in the store for 48 hours. After the specified period, this order will be considered unclaimed and will be canceled.



Thank you for choosing EduJoc educational toys!



Updated: 01.08.2022